New Tools Help North Carolinians Get Vaccine Shot and Location Information

Vaccine Hotline Expands Capacity and Hours; Search Tool Finds Nearby Vaccine Locations

The NC Department of Health and Human Services has released new tools to help North Carolinians get their Covid-19 vaccine questions answered and to find vaccine locations in the state.

“We want North Carolinians to be able to get answers to their questions—whether that is about the vaccines and how they work, when they are eligible to take their shot, or where their spot is to get a vaccine. They can call our hotline or go to YourSpotYourShot.nc.gov and get honest information,” said NCDHHS Secretary Mandy K. Cohen, M.D.

The newly expanded Covid-19 Vaccine Help Center can be reached at (888) 675-4567 Monday through Friday from 7 a.m. until 7 p.m., and on Saturday and Sunday from 8 a.m. until 4 p.m. Callers can get help with general Covid-19 vaccine questions, information on eligibility groups, clinical questions about the vaccine, how to find vaccine locations and transportation services.

The help center supports English and Spanish calls, and TTY. Callers will be able to select call back assistance where they receive a call when agents are available instead of waiting in line for an agent. The language line will be available for all other languages needed.

Residents should contact vaccine providers directly to confirm availability and schedule appointments. Vaccine supplies remain very low, and people eligible to be vaccinated may have to wait for an appointment. North Carolina is currently vaccinating health care workers, long-term care staff and residents, and people 65 and older (Groups 1 and 2). Not all vaccine providers may be ready to vaccinate all eligible groups yet.

Until the country begins to get ahead of the pandemic, the CDC says everyone should keep wearing a mask, waiting at least six feet apart and washing hands often.

Learn more at YourSpotYourShot.nc.gov (English) or Vacunate.nc.gov (Spanish).

 

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