WNCAP Employment Opportunity – Client Eligibility Navigator

Client Eligibility Navigator (CEN)

Western North Carolina AIDS Project (WNCAP) is dedicated to preventing new cases of HIV/AIDS and promoting self-sufficiency in people living with HIV. WNCAP provides HIV-related client support, prevention, education and advocacy activities guided by the belief that all people are entitled to equal access to health care.  WNCAP employees 20 people and has 3 locations in Western NC.

Working under WNCAP’s Pharmacy Services Coordinator, the Client Eligibility Navigator (CEN) provides case management and outreach to referrals for biomedical HIV/HCV prevention and/or treatment, including regular check-ins to engage in care and sending/following up on referrals to appropriate medical providers.  The CEN assesses clients’ eligibility for programs by interviewing clients and obtaining all necessary data and supporting documentation for applications in a complete, accurate, and timely manner, and in accordance with programmatic guidelines and WNCAP policy.

The CEN will assist the Pharmacy Services Coordinator with other tasks as-needed, and provide back-up for department by cross training with Coordinator.  Travel is required for trainings, conferences, meetings, client-home visits, and client medical appointment transportation.

This is a full time nonexempt position.  Regular work hours are 9am-5pm Monday-Friday with 1 hour paid lunch.

Job duties include, but are not limited to:

  • Interview, paperwork, and processing for program enrollments.
  • Case management, including medication adherence check-ins, case notes, and scheduling/providing transportation for related medical appointments.
  • Primary liaison between clients and pharmacies.
  • PAP applications for uninsured clients to obtain treatment medications.
  • Other medication assistance applications, i.e. NC HMAP (formerly ADAP).
  • Education to the community about PrEP & PEP, including tailored presentations to diverse audiences and tabling events.
  • Facilitate and handle logistics of monthly PrEP Outreach Committee meetings.
  • Attend relevant offsite meetings on behalf of WNCAP and collaborate with community partners.


Bachelor’s degree and 2 years of relevant experience, OR comparable combined education and experience required.

Candidates must have the following skills in order to be considered for this position:

  • Proficiency with computers, including Microsoft Office (Excel and Word experience required, familiarity with PowerPoint preferred), Google Drive, Gmail, and data entry/tracking.
  • Precision and attention to detail.
  • Ability to multitask.
  • Excellent written and verbal communication.
  • Team player with ability to work independently with minimal supervision.
  • Respectful interaction with diverse populations, including LGBTQ and IDU clients.
  • Ability and willingness to work under challenging situations.
  • Knowledge of HIPAA.
  • Valid driver’s license and vehicle liability coverage.
  • Working knowledge of 340B program rules and regulations (340B University On-Demand completion certificate strongly preferred).
  • Working knowledge of medication assistance programs.
  • Working knowledge of biomedical HIV prevention and care strategies, including PrEP & PEP, and Hepatitis C treatment basics.
  • Bilingual English/Spanish preferred but not required.

Public speaking experience preferred but not required.

Physical Requirements

Must be willing and able to spend long periods of time in stationary position working at a computer.  Must be able to lift at least 25 pounds.

Compensation and Benefits

The Client Eligibility Navigator is a full-time nonexempt position based out of WNCAP’s Asheville office, located at 554 Fairview Road, Asheville NC 28803.

Salary range is $30-35k/year.

Regular work hours are 9am-5pm Monday-Friday with 1 hour paid lunch.

Dress code is business casual.  WNCAP is a certified living wage agency.

Benefits include:

Partial employer-sponsored health, vision, and dental insurance
Life insurance
Paid time off
Paid holidays

WNCAP is an equal opportunity employer; females, minorities, veterans, and people with disabilities are strongly encouraged to apply.

To Apply:

For consideration for this position, please submit a cover letter and resume, including “Client Eligibility Specialist” in the subject line to: employment@wncap.org

Please note that due to the high volume of applications, we cannot respond to all correspondence received.

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