COA Employment Opportunity: Systems Analyst

The City of Asheville invites applications for the position of Systems Analyst I

The City of Asheville is currently hiring a full-time Systems Analyst to deliver business technology and consulting services for internal customers and to work with the community to deliver technology solutions that improve engagement between the community and city government. This position is open until filled, with applications being reviewed weekly.

The hiring rate for this position is $56,119 year, and the full salary range is $56,119 per year to $84,179 per year. Typical hours are Monday – Friday 8:30am – 5:00pm with occasional evening or weekend work as needed. We are open to alternative work arrangements including a combination of on-site and remote work.

The Systems Analyst serves as a primary point of technical support for the city’s Enterprise Resource Planning (ERP) system and other enterprise software applications (e.g. permitting, recreation management, forms, forms, etc). Evaluates existing business process flow and makes improvements with a focus on customer experience and usability.

In all of this work, the focus is on using cloud computing and modern application infrastructure, resulting in faster, more resilient services that are usable by a much more diverse population. Since GIS is a keystone of City operations and an important tool for equitable community engagement, familiarity with GIS is a plus but not required.

The City of Asheville believes in focusing on work that matters and work that positively impacts our community. To that end, the values behind this work include a commitment to equity and inclusion, transparency and easy access to data and services, and accessibility.

As part of the City’s Business and Public Technology team within IT Services, the ideal candidate will have strong analytical skills, be a creative problem solver, have excellent communication and interpersonal skills, and will be curious, self-motivated, and dedicated to continuous learning. The ideal candidate will enjoy a wide variety of work and embrace change. They will interact regularly with colleagues and customers and will be both an independent contributor and work on a team.

Essential Duties and Responsibilities:

• Provides troubleshooting and business analysis services for internal customers using enterprise applications (e.g. MUNIS, Accela, RecTrac, etc.).
• Identify problem areas or processes that can be improved to proactively reduce the number of support requests.
• Helps design, test, and implement technology solutions with a focus on customer usability.
• Focuses on opportunities for automation.
• Analyzes, evaluates and reviews systems and procedures to provide solutions to reported problems or to improve current operations.
• Confers with departmental personnel and management to resolve program intent, input and output requirements, data accuracy and the use of internal checks and controls.
• Work as an intermediary between vendor support and internal customers.

Education & Experience:

• Please note that work experience will be considered as a substitute for formal education and degrees.
• Bachelor’s degree in Computer Science, Data Processing or Information Systems and/or least two (2) years of related experience.

Knowledge, Skills, and Abilities:

• Excellent customer service and communication skills.
• Excellent organizational skills.
• Database skills (SQL Server Management Studio & Reporting Services; and/or PostgreSQL).
• Ability to concurrently work on high volumes of requests.
• Familiarity with some or all of the following is a plus: Tyler MUNIS (or other ERP system), Accela, RecTrac, ArcGIS.

The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity. The City is dedicated to advancing equity in Asheville, with racial and social equity as top priorities, and to ensuring that we engage with and are accountable to all of our community in creating a thriving city.

The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status.

To be considered for this position, please submit a cover letter and resume online at www.ashevillenc.gov/department/human-resources.