A-BTech Honored

A-B Tech Community College is one of seven colleges and universities nationwide being honored by University Business magazine in its spring 2013 “Models of Efficiency” national recognition program. The Models of Efficiency program recognizes innovative approaches for streamlining higher education operations through technology and/or business process improvements.

Inspired by the efficiency and simplicity of the DMV waiting process, in 2008, A-B Tech’s Student Services Division bought a Q-Flow software package—a platform that helps manage wait times—from ACF Technologies. Now, after signing in at the kiosk and answering a few questions about the purpose of their visit, students receive printed directions with a call number and an approximate wait time.

“Slow, manual processes similar to A-B Tech’s former system are rampant today in student services departments in colleges across the nation,” said Tim Goral, editor in chief of University Business. “We applaud the school’s Student Services division for its efforts in turning that around, both for improving wait-time efficiency and for increasing student satisfaction.”