Utilities Respond to COVID-19
At this time no local providers are disconnecting service for non-payment and many late fees have been waived.
Cell Phone Companies
AT&T – Will not shut off service or charge late fees for missed payments for 60 days. 1-800-288-2020
Sprint – Will not shut off service or charge late fees for missed payments. 1-888-211-4727
T-Mobile – Will not shut off service or charge late fees for missed payments. 1-800-937-8997
US Cellular – Will not shut off service or charge late fees for missed payments. 1-888-944-9400
Verizon – Will not shut off service or charge late fees for missed payments for 60 days. 1-800-922-0204
Internet Companies
Comcast Internet Essentials – 2 months free internet for new Internet Essentials customers. Apply at www.internetessentials.com/covid19
Spectrum Internet – Free broadband and wifi internet for 60 days to households with students K-12 and/or college students, who do not already have internet. 1-844-488-8395
Spectrum Internet – Free access to any WiFi Hotspots – no need to be a customer. Visit www.spectrum.com/free-wifi-hotspots/north-carolina
AT&T – Will not shut off service or charge late fees for missed payments for 60 days. 1-800-288-2020
CenturyLink – Will not shut off service or charge late fees for missed payments for 60 days. 1-866-642-0444
Cox Communications – Will not shut off service or charge late fees for missed payments for 60 days. 1-800-234-3993
Frontier – Will not shut off service or charge late fees for missed payments for 60 days. 1-800-921-8101
Google Fiber – Will not shut off service or charge late fees for missed payments for 60 days. 1-866-777-7550
Mediacom – Will not shut off service or charge late fees for missed payments for 60 days. 1-855-633-4226
Spectrum Internet – Will not shut off service or charge late fees for missed payments for 60 days. 1-844-488-8395
SuddenLink – Will not shut off service or charge late fees for missed payments for 60 days. 1-877-794-2724
T-Mobile – Will not shut off service or charge late fees for missed payments. 1-800-937-8997
Verizon – Will not shut off service or charge late fees for missed payments for 60 days. 1-800-922-0204
Windstream – Will not shut off service or charge late fees for missed payments for 60 days. 1-800-347-1991
Natural Gas
PSNC, Old Dominion – Will not shut off service for missed payments. 1-877-776-2427
Electricity
Duke Energy and Duke Energy Progress – Will not shut off service for missed payments. 1-855-637-6513
Water
City of Asheville – Will not shut off service for missed payments. 828-251-1122
