asheville appCity of Asheville Launches Asheville App

The City of Asheville has announced the launching of the “Asheville App,” an online tool that makes it easier to notify the city about issues like water line leaks, potholes, or illegal dumping that need the city’s attention. The app allows people to inform the city about problems via smart phone or computer and then track the results.

“This is the kind of technology that really enhances connectivity in the city,” says Project Manager Eric LaRue. “We are always exploring ways to make it easy and efficient for people to interact with city government.”

“The ease of use of the Asheville App will not only give people more ways to relay information to us, it will also streamline our ability to respond to customer service needs,” says Customer Services Division Superintendent Florie Presnell.

Here’s how it works: Asheville App users who spot a problem submit a service request at www.ashevillenc.gov/ashevilleapp or on their smart phone using the downloadable app. Users can submit their location and even a picture of the problem spot. The Asheville App then sends the service request to the relevant city department so staff can quickly resolve the issue. A tracking tool allows users to monitor progress on the repair, and city employees can communicate directly with users if they need further information. The app notifies the resident when the repair request has been completed.

City officials hope that the Asheville App will play an important role in fulfilling the city’s goal of providing better, more efficient service for its residents and visitors.

The Asheville App can be found and downloaded at www.ashevillenc.gov/ashevilleapp.